We want you to be happy with your artwork. If you need to return a painting or print, please contact us so we can help you arrange its safe return.
Changing your mind
For eligible purchases made online, by telephone or by email, you may cancel your order without giving a reason from the time you place it until 14 days after the day you receive your artwork.
You must then send the artwork back within 14 days of notifying us of your cancellation. Please contact us using the details on our Contact page, quoting your name, order number and artwork title. Cancellation does not require our approval.
Return costs
You are responsible for the direct cost of returning an artwork if you change your mind, provided this responsibility was disclosed before purchase.
Large paintings may require specialist art transport. Where an artwork cannot normally be returned by post, we will provide an estimate of the return cost before you purchase.
We recommend using a tracked service with suitable cover for the artwork’s value and keeping proof of dispatch.
Condition and packaging
Please take reasonable care of your artwork while it is in your possession. To receive a full change-of-mind refund, return it in its original condition, together with any certificate of authenticity and accompanying documentation.
You may unpack and inspect the artwork as you reasonably would in a shop. Please avoid handling the painted or printed surface, altering the artwork or exposing it to moisture, smoke or other potential damage.
Use the original protective packaging where possible, or equally suitable packaging that protects the artwork during transport.
If handling beyond what is necessary to inspect the artwork reduces its value, we may make a proportionate deduction from your refund, where legally permitted. We will explain any deduction. Damage does not automatically remove your right to cancel.
Faulty, incorrect or damaged-on-arrival artwork
If your artwork arrives damaged, is faulty or does not match its description, please contact us as soon as possible. Photographs of the artwork and packaging are helpful, but do not replace your statutory rights.
We will arrange collection or agree a suitable return method and cover reasonable return costs where required by law. Depending on the circumstances, you may be entitled to a refund, repair or replacement.
These rights are separate from the change-of-mind cancellation period.
Refunds
For statutory change-of-mind cancellations, we will refund your payment, including any deposit and the cost of our standard outbound delivery. Additional charges for an upgraded delivery service are not refundable.
Refunds will be made without undue delay and within 14 days of receiving the artwork back or receiving evidence that you have sent it back, whichever is earlier. If it has not been dispatched, we will refund you within 14 days of your cancellation.
We will use your original payment method unless you expressly agree otherwise. No refund processing or restocking fee will apply.
Personalised and commissioned artwork
The statutory change-of-mind cancellation right does not normally apply to artwork made to your specifications or clearly personalised for you. Any applicable exception will be explained before purchase.
An existing original, a limited-edition print or a standard print produced to order is not excluded simply because it is unique, limited or printed after ordering.
Your statutory rights
Nothing in this policy limits your statutory consumer rights.